How we handle your information.

1. Who We Are

Flappy Joe's is a food business based at Unit 05, The Sunspot, Brooklands, Jaywick, CO15 2JG.

Phone: 01255 615 613

2. Information We May Collect

We may collect your name, phone number, email address, order details, delivery address if delivery is arranged, allergy or dietary information you choose to provide, messages or enquiries you send to us, and basic website usage information if analytics or cookies are enabled.

3. How We Use Your Information

We use personal information to respond to enquiries, take and manage food orders, arrange collection or delivery where available, provide allergen or food safety information, handle feedback or support requests, improve our service and website, and meet legal, tax, accounting and food safety obligations.

We do not sell your personal information.

4. Allergy and Dietary Information

If you provide allergy or dietary information, we use it only to help handle your enquiry or order safely. Food businesses prepare food in working kitchen environments where cross-contact can occur, but we take allergen information seriously and follow careful kitchen procedures.

5. Sharing Your Information

We may share information only where necessary, including with delivery partners if delivery is arranged, payment providers if card or online payments are used, IT, website or email service providers, professional advisers, regulators, local authorities or law enforcement where required by law.

6. How Long We Keep Information

We only keep personal information for as long as necessary. Order, payment and business records may be kept for legal, tax or accounting reasons. General enquiries are kept only for as long as needed to respond and manage the matter.

7. Cookies and Website Data

Our website may use cookies or basic analytics to understand how visitors use the site and to improve performance. If cookies are used, you can control or block them through your browser settings.

8. How We Protect Your Information

We take reasonable steps to keep personal information secure and prevent unauthorised access, loss or misuse. Only people who need access to your information for business purposes should handle it.

9. Your Rights

Under UK data protection law, you may have the right to access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete information where appropriate, object to or restrict certain uses of your information, withdraw consent where we rely on consent, and complain to the Information Commissioner's Office.

You can contact the ICO at ico.org.uk.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Flappy Joe's at Unit 05, The Sunspot, Brooklands, Jaywick, CO15 2JG.

Phone: 01255 615 613

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.